Working across communities
CSHA’s driving aim is to:
“Provide cost effective, efficient and caring services that meet people’s needs in new and existing areas of operation and enable tenants and service users to take a full part in the community”.
Our yardstick for measuring our success in achieving this includes:
- Continuous investment in our staff, enabling them to deliver high quality services.
- To progress our development programme, working with our partners, together with taking up new opportunities to ensure the Association’s long term viability.
- Benchmarking our performance against similar providers to ensure that our performance is competitive.
- Working with our customers to ensure that our services are accessible and meet their immediate needs, and those of the wider community.
- Promoting our Unique Selling Proposition to target groups.
Our objectives
CSHA has four key objectives which it is committed to putting into practice.
1. Service delivery - we will continue to provide an excellent service to tenants and other service users.
2. Business development - we will ensure excellent services by identifying new opportunities to maximise income by building new homes and providing management services for other providers.
3. Partnership working - we are committed to working in partnership with others to create stable, healthy communities. We work jointly with other agencies, where possible, to deliver seamless services. By providing a range of accommodation to meet different needs we are also promoting strong and mixed communities.
4. People - we will continue to invest in our staff, giving them the best training and support to carry out their roles, equipping them to meet the needs of our customers.
Our values
The Association has a strong set of values which guide how tenants and other service users can expect to be treated by us. These include:
Excellence - providing high quality, cost effective housing management and support services.
Support - enabling people to live in the community and do as many things as possible for themselves.
Openness - making clear information available about the services we provide to each tenant and in each scheme.
Diversity and Equality - respecting the uniqueness of individuals including their abilities, beliefs and preferences, regardless of their culture, gender, religion and disability.
Privacy - protecting people's rights to confidentiality, to exercising control over their own personal lives and to seeing their personal records.
Integrity - acting in a consistent and even-handed way in all our relationships and in decision-making.