Reporting repairs
- If you have a repair, please call us on 0208 467 9146. We will carry out all day to day and emergency repairs to your home. All tenants have details of specific contractors who will respond to out of hours emergencies.
- Any homes still within the 12 months defect period (Wickets Close and Headingley Drive) should call TCHG on 0845 130 6114 for all repairs. After the 12 months defect period, CSHA will take responsibility for all repairs.
- The only exception is repairs or servicing to gas fuelled heating and hot water systems. For this type of work you should call TCHG on 0800 169 2337.
- After you have reported a repair we will issue a works order to our contractor and give them a target date to complete the works by. Our priorities are as follows:
Priority 1 - Emergency repairs - 24 hours
This relates to repair work which puts the health, safety or security of the occupant or a third party at immediate risk or which affects the structure of the building adversely.
Priority 2 - Target 5 days
This relates to urgent repair work within the property which may cause discomfort, inconvenience or nuisance to the occupant or third party, or likely to lead to further deterioration if the problem persists.
Priority 3 - Target 10 days
This relates to most non-urgent internal and some external work which can be deferred without serious discomfort, inconvenience or nuisance to teh tenant or a third party, or long-term deterioration of the building.
Priority 4 - Target 20 days
This relates to mostly external works. All tenants will receive a Repair Satisfaction letter which contains a section to fill in when the work is completed. Please complete and return this section as it helps us to monitor the performance of our contractors and improve the service.